Terms of Service

1. Agreement to terms

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains contract formation as it relates to all users.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding contract formation, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to contract formation is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

By creating an account, checking an acceptance box, submitting a booking, placing a bid, or continuing to use the Platform after notice of updated terms, you agree to these Terms of Service and incorporated policies (including the Privacy Policy, commission rules, and acceptable use standards).

2. Role of AutoMechanic as marketplace intermediary

AutoMechanic provides discovery, messaging, quotation tools, payment facilitation, escrow, dispute intake, and reputation features. Except where we explicitly act as seller (e.g. certain platform fees), services are performed by independent providers who are not our employees.

We do not guarantee availability, price, quality, timing, or fitness for purpose of provider services. Customers contract directly with providers when they confirm bookings or accept quotes, subject to these Terms and provider policies.

3. Eligibility and accounts

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains account eligibility as it relates to customers and providers.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding account eligibility, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to account eligibility is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

4. Customer acceptable use

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains customer acceptable use as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding customer acceptable use, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to customer acceptable use is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

5. Provider acceptable use and listing rules

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains provider acceptable use and listing rules as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding provider acceptable use and listing rules, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to provider acceptable use and listing rules is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

6. Provider onboarding and verification

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains provider onboarding and verification as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding provider onboarding and verification, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to provider onboarding and verification is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

7. Accuracy of listings, pricing, and branches

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains accuracy of listings, pricing, and branches as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding accuracy of listings, pricing, and branches, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to accuracy of listings, pricing, and branches is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

8. Bookings, confirmations, and cancellations

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains bookings, confirmations, and cancellations as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding bookings, confirmations, and cancellations, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to bookings, confirmations, and cancellations is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

9. Quotations, open quotes, and bid expiry

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains quotations, open quotes, and bid expiry as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding quotations, open quotes, and bid expiry, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to quotations, open quotes, and bid expiry is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

10. Pricing, estimates, and change orders

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains pricing, estimates, and change orders as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding pricing, estimates, and change orders, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to pricing, estimates, and change orders is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

11. Customer payments and M-Pesa STK

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains customer payments and m-pesa stk as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding customer payments and m-pesa stk, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to customer payments and m-pesa stk is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

12. Escrow, holds, and release conditions

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains escrow, holds, and release conditions as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding escrow, holds, and release conditions, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to escrow, holds, and release conditions is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

13. Platform commission and settlement

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains platform commission and settlement as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding platform commission and settlement, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to platform commission and settlement is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

14. Provider payouts and B2C settlement

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains provider payouts and b2c settlement as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding provider payouts and b2c settlement, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to provider payouts and b2c settlement is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

15. Refunds, chargebacks, and disputes

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains refunds, chargebacks, and disputes as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding refunds, chargebacks, and disputes, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to refunds, chargebacks, and disputes is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

16. Parts marketplace and inventory

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains parts marketplace and inventory as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding parts marketplace and inventory, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to parts marketplace and inventory is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

17. Roadside assistance and safety

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains roadside assistance and safety as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding roadside assistance and safety, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to roadside assistance and safety is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

18. Reviews, ratings, and SLA badges

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains reviews, ratings, and sla badges as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding reviews, ratings, and sla badges, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to reviews, ratings, and sla badges is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

19. User content and licence

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains user content and licence as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding user content and licence, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to user content and licence is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

20. Intellectual property

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains intellectual property as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding intellectual property, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to intellectual property is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

21. Confidentiality

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains confidentiality as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding confidentiality, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to confidentiality is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

22. Prohibited conduct

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains prohibited conduct as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding prohibited conduct, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to prohibited conduct is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

23. Suspension, termination, and delisting

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains suspension, termination, and delisting as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding suspension, termination, and delisting, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to suspension, termination, and delisting is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

24. Disclaimers and limitation of warranties

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains disclaimers and limitation of warranties as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding disclaimers and limitation of warranties, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to disclaimers and limitation of warranties is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

25. Limitation of liability

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains limitation of liability as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding limitation of liability, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to limitation of liability is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

26. Indemnification

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains indemnification as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding indemnification, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to indemnification is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

27. Force majeure

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains force majeure as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding force majeure, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to force majeure is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

28. Governing law and venue

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains governing law and venue as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding governing law and venue, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to governing law and venue is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

29. Dispute resolution

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains dispute resolution as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding dispute resolution, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to dispute resolution is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

30. API, cron, and integration terms

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains api, cron, and integration terms as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding api, cron, and integration terms, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to api, cron, and integration terms is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

31. General provisions

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains general provisions as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding general provisions, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to general provisions is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

32. Changes to these Terms

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains changes to these terms as it relates to platform participants.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding changes to these terms, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to changes to these terms is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

33. Appendix A — Fee and commission illustration

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains fee worked examples as it relates to providers.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding fee worked examples, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to fee worked examples is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).

34. Appendix B — Escrow state flow

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains escrow mechanics as it relates to finance users.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding escrow mechanics, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to escrow mechanics is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).

35. Appendix C — Marketplace SLA badges

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains badge rules as it relates to providers.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding badge rules, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to badge rules is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.

You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).

36. Appendix D — Notices and contact matrix

AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains legal notices as it relates to all parties.

We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.

Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding legal notices, you should discontinue use of the affected feature and contact us before submitting new requests.

We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.

Internal access to information tied to legal notices is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.

When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.