Privacy Policy
This document is provided for transparency on the AutoMechanic Marketplace platform (including customer accounts, provider portal, payments, and related services). It is not a substitute for independent legal advice.
1. Introduction and scope
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains platform-wide privacy practices as it relates to all users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding platform-wide privacy practices, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to platform-wide privacy practices is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
This Privacy Policy applies to the AutoMechanic public website, customer account area, provider portal, APIs, cron-triggered messaging, mobile-friendly web experiences, and related support channels.
It covers personal data and personal information (as defined under applicable Tanzanian law and common international standards) that we process as a data controller or, where stated, as a processor on behalf of providers.
2. Identity of the data controller
The data controller for platform account data, central payment orchestration records, marketplace trust & safety logs, and global marketing is the operating entity behind AutoMechanic Marketplace as identified on the website footer and in provider onboarding contracts.
Independent providers remain controllers for their own workshop records, employee data, CCTV (if any), and offline job cards, except where they use Platform tools that cause us to process data on their instructions (for example synced GMS jobs).
Where we act as processor, providers must have their own privacy notices for customers they serve through the Platform and must not submit unlawful or excessive data into our systems.
3. Definitions
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains defined terms used in this Policy as it relates to readers.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding defined terms used in this Policy, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
- "Customer" — a registered or guest user requesting bookings, quotes, parts, or assistance.
- "Provider" — a verified business or individual offering automotive services via the marketplace.
- "Personal data" — information relating to an identifiable person, including phone, email, vehicle identifiers, and location.
- "Escrow" — funds held on the Platform pending job completion and release rules.
- "Open quote" — a competitive quotation request visible to multiple providers before a winner is selected.
4. Account and profile data
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains account and profile data as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding account and profile data, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to account and profile data is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
5. Bookings and job lifecycle
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains bookings and job lifecycle as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding bookings and job lifecycle, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to bookings and job lifecycle is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
6. Quotations, bids, and compare-and-pick
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains quotations, bids, and compare-and-pick as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding quotations, bids, and compare-and-pick, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to quotations, bids, and compare-and-pick is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
7. Payments, M-Pesa, and escrow ledger
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains payments, m-pesa, and escrow ledger as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding payments, m-pesa, and escrow ledger, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to payments, m-pesa, and escrow ledger is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
8. Provider onboarding and verification
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains provider onboarding and verification as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding provider onboarding and verification, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to provider onboarding and verification is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
9. Location and geolocation
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains location and geolocation as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding location and geolocation, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to location and geolocation is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
10. SMS, WhatsApp, email, and in-app notifications
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains sms, whatsapp, email, and in-app notifications as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding sms, whatsapp, email, and in-app notifications, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to sms, whatsapp, email, and in-app notifications is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
12. Google sign-in and third-party identity
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains google sign-in and third-party identity as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding google sign-in and third-party identity, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to google sign-in and third-party identity is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
13. Server logs, security monitoring, and fraud signals
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains server logs, security monitoring, and fraud signals as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding server logs, security monitoring, and fraud signals, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to server logs, security monitoring, and fraud signals is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
14. Purposes of processing
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains purposes of processing as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding purposes of processing, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to purposes of processing is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
15. Legal bases and consent
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains legal bases and consent as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding legal bases and consent, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to legal bases and consent is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
19. Cross-border transfers
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains cross-border transfers as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding cross-border transfers, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to cross-border transfers is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
20. Data retention schedules
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains data retention schedules as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding data retention schedules, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to data retention schedules is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
21. Security measures
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains security measures as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding security measures, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to security measures is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
22. Your privacy rights
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains your privacy rights as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding your privacy rights, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to your privacy rights is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
23. Children and minors
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains children and minors as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding children and minors, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to children and minors is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
24. Marketing and promotional messages
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains marketing and promotional messages as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding marketing and promotional messages, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to marketing and promotional messages is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
25. Provider-specific responsibilities
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains provider-specific responsibilities as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding provider-specific responsibilities, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to provider-specific responsibilities is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
26. Roadside assistance and emergency data
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains roadside assistance and emergency data as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding roadside assistance and emergency data, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to roadside assistance and emergency data is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
27. Analytics, performance, and SLA badges
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains analytics, performance, and sla badges as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding analytics, performance, and sla badges, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to analytics, performance, and sla badges is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
28. Personal data breaches
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains personal data breaches as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding personal data breaches, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to personal data breaches is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
29. Third-party websites
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains third-party websites as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding third-party websites, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to third-party websites is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
30. Automated decision-making
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains automated decision-making as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding automated decision-making, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to automated decision-making is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
31. Contact, complaints, and regulators
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains contact, complaints, and regulators as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding contact, complaints, and regulators, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to contact, complaints, and regulators is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
32. Changes to this Privacy Policy
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains changes to this privacy policy as it relates to relevant users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding changes to this privacy policy, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to changes to this privacy policy is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
33. Appendix A — Illustrative retention periods
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains retention examples as it relates to compliance teams.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding retention examples, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to retention examples is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).
34. Appendix B — Categories of subprocessors
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains vendor categories as it relates to enterprise customers.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding vendor categories, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to vendor categories is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).
35. Appendix C — Tanzania regulatory context
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains local law alignment as it relates to Tanzanian users.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding local law alignment, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to local law alignment is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
You may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based. Exercising rights may affect your ability to use features that require the relevant data (for example payouts without a valid M-Pesa number).
36. Appendix D — Glossary of technical terms
AutoMechanic Marketplace ("we", "us", "the Platform") operates a digital marketplace connecting vehicle owners, fleet operators, and other customers in Tanzania with independent garages, mechanics, parts sellers, and roadside assistance providers. This section explains technical vocabulary as it relates to all readers.
We process information in a manner we believe is consistent with applicable laws in the United Republic of Tanzania, including principles of lawful processing, fairness, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. Where specific statutes impose stricter rules (for example electronic transactions, consumer protection, or sector regulations), we apply those requirements to the extent they apply to our role.
Depending on your relationship with us (customer, provider, visitor, or integration partner), different parts of this section may apply. If you do not agree with our practices regarding technical vocabulary, you should discontinue use of the affected feature and contact us before submitting new requests.
We may update operational details (vendors, subprocessors, retention periods) without changing the overall purpose described here; material changes appear in the change log at the end of this document and, where required, we provide additional notice.
Internal access to information tied to technical vocabulary is limited to personnel and contractors who need it for support, fraud prevention, settlement, compliance, or product improvement, subject to confidentiality obligations and audit logging where feasible.
When we rely on service providers, we require contractual safeguards appropriate to the sensitivity of the data and we do not authorise them to use your information for their own marketing except as disclosed to you.
See also: Privacy Policy · Terms of Service